TERMS & CONDITIONS
Please read the terms and conditions that apply when signing up for an annual service plan.
For all enquiries regarding breakdowns, maintenance, repairs and servicing, please contact service@cortilecoffee.co.uk or you call us on 01656 530235, service option.
BASIC PLANFront End / Half Service |
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| Annual coffee machine front end / half service
(Completed 9 to 12 months from the start of the Plan) |
√ | Annually
from £280 (ex VAT) (5% Discount when payment received in full at start of the Plan)
Monthly from £28 (ex VAT) per month over 10 months |
| PSSR 2000 (HSE Pressure Regulations 2000) Boiler Inspection and Certificate | √ | |
| Priority service as machine will be pre-programmed in our schedule | √ | |
| Replacement of essential front end service parts & seals | √ | |
| Replacement air anti-vac valves (if applicable) | √ | |
| Replacement pressure release valve (if applicable) | √ | |
| Safety level fill probes cleaned | √ | |
| Steam wand nozzles cleaned | √ | |
| All pipe work inspected | √ | |
| Temperature and pressure calibration (if applicable) | √ | |
| Shower screen replacement (if applicable) | √ | |
| Technical support during the Plan | √ | |
| Cortile Membership – for discounts off a range of products | √ | |
PREMIUM PLANFull Service & Descale |
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| All THE ABOVE FROM THE BASIC PLAN PLUS: | ||
| Remove machine from location and provide a free loan machine (1 or 2 group only) and bring machine back to our dedicated Service Centre | √ |
Annually from £580 (ex VAT) (5% Discount when payment received in full at start of the Plan)
Monthly from £58 (ex VAT) per month over 10 months |
| Strip down machine at our Service Centre and descale boiler in specialised food safe acid, rebuild machine and test. Return machine to location and reinstall. Test machine at location. | √ | |
| Replacement of seals & valves on steam wands | √ | |
| Grinder inspection, clean & calibration (if applicable) | √ | |
| 25% Discount off a new water filter when installed during Annual Service (if required) | √ | |
For all enquiries regarding repairs and servicing, please contact service@cortilecoffee.co.uk or you call us on 01656 530235, service option.
Reviews
Alison
I took my coffee machine in for repair with Richard in the Cortile workshop today. I expected the repair to take a view days however the guys turned it around for me in the day. The repair is very reasonably priced and Richard is absolutely passionate about the business and the service provided. He also showed me how to maintain the machine going forward, a complete star! Alison.
T Garman
Absolutely superb customer service! From the first phone call to collecting our fully repaired LaPavoni, the team at Cortile Coffee were excellent! Richard,Sara and team obviously care about their customers, and of course, coffee. It’s a pleasure to spend time in their company. Our LaPavoni is 20 years old and looking and working like new! Thanks both, hope to see you again soon. PS the coffee is excellent.
Bar Roukes
Rich was very helpful and friendly. I called at around 6pm to ask about machine repairs, and he was with us by about 8pm and had the machine repaired by 9:30pm. Highly recommended!